Conversion
Find Answers to Commonly Asked Questions
Will FCB branch offices be open during the upgrade?
All FCB branch offices will be closed at 3:00 pm on Friday, October 23rd and will reopen Monday, October 26th at 9:00 am.
Will my Online Banking login information change?
When Online Banking becomes available, you will continue to use your existing username to sign in. For your security, you will be prompted to create a new password the first time you log in.
Will Online Banking be available during the upgrade?
Personal Online Banking will not be available from Friday, October 23rd through Monday, October 26th at 9:00 am. New Online Banking enrollments will not be available from Sunday, October 18th through Monday, October 26th.
Will the mobile app change?
Yes. Customers will need to download the My FCB NJ Mobile apps for consumer and business mobile banking.
Will I have access to ATM services?
Some ATM services will not be fully functional during the conversion period from October 5th through October 26th at 9:00 a.m. FCB debit card limits for October 23rd through October 26th will be as follows: Consumer ATM maximum withdrawal amount of $355.00 and maximum POS transaction amount of $350.00. Business ATM maximum withdrawal amount of $405.00 and maximum POS transaction amount of $400.00. From October 5th through October 26th, PIN changes will not be available at ATMs.
Will I be able to view my transaction history?
We encourage all customers to download and save any transaction history, check images, and account statements before our system conversion on October 23rd.
Will I have access to eStatements?
Customers previously enrolled in eStatements will resume receiving eStatements on their next statement cycle.
Will my scheduled Wires and recurring internal Transfers still work?
Online Wire Transfers will be unavailable from 6:00 p.m. on Thursday, October 22nd until 9:00 a.m. on Monday, October 26th. Customers may continue to make internal account transfers through Online Banking or at any FCB branch until 3:00 p.m. on October 23rd.
Will my Zelle information transfer to the new platform?
Business Zelle will be available for new user enrollments on October 26th. Current Zelle customers will need to re-enroll in Zelle after conversion. Zelle limits will be set to default limits of $2,000.00 daily and $4,000.00 monthly on October 26th.
Will Bill Pay information transfer?
Yes, your Bill Pay information will remain the same. Recurring payments will continue to be processed through October 29th.
What if I have more questions?
We are here to help. If you have questions, please call us at 855-322-6736 or email us at [email protected].
